CatGenie - The World's Only Self-Flushing, Self Washing Cat Box
 
0844 736 2790
 

Purchase/Delivery Info

Will my credit card statement show CatGenie (UK) Ltd

Yes it should. In order to keep credit card surcharges to zero we use a payment gateway called PaySelect & Sagepay which are names that my also appear during your transaction and confirmation.

Where can I purchase the CatGenie?

You can purchase the CatGenie direct from our online web shop or by calling 0844 736 2790. Web orders processed before 1pm usually ship same day for next day delivery. CatGenie is also available from select 3rd part retailers. Please note: the 90 day money back guarantee only applies for purchases from www.catgenie.co.uk or by phone. When purchasing from other sources please check the particular reseller for terms.

What's the cost and where do I buy the Washable Granules and SaniSolution?

Right here on the CatGenie web site. We have special prices for large quantity orders. The SaniSolution Cartridge is the size of a videocassette. Depending on quantity purchased, a cartridge costs as little as £18.32. One cartridge lasts 4 months for one cat (just £4.58 a month); 2 months for two cats, 6 weeks for three cats. The Washable Granules come in a cereal box size package. They never need changing just replenishment. Cost from £16.65 per box. A year’s supply of everything you need for one cat takes up less space than ONE 20 litre bag of litter and costs about £7.50 per month. Order Supplies from our webshop or call 0844 736 2790. All orders over £60 delivered free.

What is the Warranty on the CatGenie Self-Washing Cat Box?

A Two-Year Warranty covers the CatGenie Self-Washing Cat Box. This highly engineered machine has the longest coverage of any other automated litter box. And the CatGenie does so much more than scoop. When purchased directly from the CatGenie web site, you’re covered by an unconditional 90-day, Money-Back Guarantee if you are not completely satisfied with your CatGenie.

What if I have a problem with my CatGenie?

You can call 0844 736 2790 and our Customer Support people will help troubleshoot any problem. For mechanical problems, we will either repair or replace the warranted Processing Unit.

What does the CatGenie cost?

The CatGenie scooping, flushing, washing, sanitizing and drying appliance plus two boxes of Washable Granules and one SaniSolution Cartridge (lasting 4 months for one cat) is only £279.95 incl VAT. Or check out the better value Tuxedo bundles which include the GenieDome (with SideWalls). The Tuxedo 4 bundle, with 4 months supplies is £299.95, and the Tuxedo 12 comes with supplies to run it for a full 12 months with one cat.

What cards do you accept?

Are online order system can accept payments with Visa, Visa Debit, Mastercard, Mastercard Debit, Switch, Delta and American Express. We can also accept order payments with Maestro, and PayPal, just call us to place your order. If you want to pay by cheque please write to us.

How long does shipping take?

Most orders placed before 1pm Monday to Friday are despatched that day for delivery next working day. Orders placed after 1pm will be dispatched the following day. Saturday Delivery can be arranged for an extra £20, just call us to place your order. European Orders may take longer but you will be sent a tracking number on dispatch of goods to keep you informed. Remember you can choose a work shipping address if this is more convenient.

Does the CatGenie come with a cover or hood?

Yes. A hood is available to purchase, view here.

Do you ship to Europe?

Yes, we can ship to any EU country that does not already have a CatGenie Distributor. Additional shipping fees may be required and payment is currently processed on the website in pounds or through PayPal in Euros or by phone/email. For further information please visit our EU Sales Page or send us an email.



Back to FAQs
"Buying a CatGenie is
like buying time.

We save all that time we
wasted on buying, changing,
cleaning, scooping, tossing
and hauling cat litter."
Martha M., California


Calls to 0844 numbers are max 3.92p per min (Inc VAT) from a BT landline (May 09)